KeyStep
Workforce Management Manager
Wolt
Budapest, Hungary
Full-time
11 days ago
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started wit…
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you’ll be doing
As a Workforce Specialist, you’ll be at the core of shaping and optimizing schedules that balance employee satisfaction with operational efficiency. You’ll work closely with planning and intraday teams to support high-performing customer service operations across multiple countries. Your work will drive improvements in forecasting, compliance, and scheduling accuracy.
Develop schedules that meet business needs while respecting employee preferences and legal requirements
Manage time-off requests, planned absences, and shrinkage processes
Build and enhance forecasting models to align staffing with demand
Monitor and analyze workforce metrics like adherence and occupancy
Collaborate with international teams to standardize scheduling practices
Establish continuous improvement loops across WFM functions
Our humble expectations
1+ years of experience in workforce management within a contact center
Strong skills in WFM tools like NICE, Verint, Aspect, Calabrio, or Assembled
Proficiency in Excel for schedule planning and data analysis
Sharp attention to detail and a solution-oriented mindset
Strong communication skills and a collaborative, international work approach
Full professional proficiency
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started wit…