Technical Support Engineer 1
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients an…
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Engage with customers via multiple channels (ticketing system, live chat, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Reproduce technical issues and dive into Datadog’s 600+ integrations
Participate in product conversations with internal teams based on feedback from client interactions
Train as a highly knowledgeable specialist in one or more Datadog product area(s)
Work from a Datadog office 3 - 5 days per week
A Computer Science / Engineering major and/or Bootcamp graduate
Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
An effective written and verbal communicator
Possessing some programming experience and a basic knowledge of Linux
Able to work a rotating schedule that requires weekend availability
Understanding of Log management fundamentals
Understanding of Cloud Security Monitoring
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
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