Technical Support Team Lead (MSP)

Technical Support Team Lead (MSP) Central Bristol | Office-Based (5 Days Per Week) Up to £40,000 + Excellent Benefits

Are you an experienced Team Lead or Senior Support Engineer ready to take the next step in your career?

We're looking for a Technical Support Team Lead to lead a customer-focused support function within a growing managed services provider.

This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational performance. What You'll Be Doing

Leading, coaching and developing a technical support team

Managing customer escalations and service-related challenges

Driving service improvements and operational efficiency

Conducting customer service reviews and performance discussions

Working closely with service desk, technical and project teams

Using service data and reporting to identify trends and opportunities

Supporting customer retention and long-term relationship development

What We're Looking For

Experience within an MSP, IT Services or Managed Services environment

Previous team leadership, mentoring or people management experience

Strong customer-facing and stakeholder management skills

Experience handling escalations and service improvement initiatives

Good understanding of Microsoft cloud and modern workplace technologies

ITIL knowledge or service management experience desirable

Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able to work from the Bristol office 5 days per week Benefits

Pension matched up to 6%

Private Healthcare

EMI Share Scheme

25 Days Holiday + Bank Holidays

Birthday Off

Life Assurance

Genuine leadership and career development opportunities

This is an excellent opportunity to play a key role in shaping a growing support function whilst remaining close to customers and service delivery.

RSG Plc is acting as an Employment Agency in relation to this vacancy.