Technical Services Engineer

The data management software market is transforming how organisations build and run applications. MongoDB is the leading developer data platform and the first database provider to IPO in more than 20 years. Join us at the forefront of data and application development.

MongoDB Technical Services Engineers combine deep technical expertise with exceptional problem-solving and customer-service skills. You’ll advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure.

We’re looking for candidates based in Dublin to join our vibrant office and collaborative in-office team. This is a five-day role with one of the following schedules: Tuesday–Saturday, Sunday–Thursday, or a five-day pattern covering both Saturday and Sunday. Under our hybrid model, employees on weekend schedules are expected to work from the office two days per week.

Cool things you’ll do

You’ll help customers troubleshoot complex issues and run critical MongoDB workloads with confidence. You’ll:

Solve customer challenges across architecture, performance, recovery, and security

Lead investigations from diagnosis to resolution, providing clear, actionable guidance

Partner with Product Management and Engineering to advocate for customers and improve MongoDB

Build tools, documentation, and training while mentoring peers and raising technical excellence

What you need

We value curiosity, adaptability, strong technical foundations, and a genuine desire to help customers. You should bring many of the following:

5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field

Experience running complex, mission-critical production database systems

Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting

A solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS

Ability to read code and write basic scripts in one or more languages, such as Python, Java, JavaScript, Go, C++, or Ruby

Experience analysing issues across the application, database, operating system, storage, and infrastructure layers

Awareness of customer workloads, including performance, availability, scalability, and security requirements

Excellent customer communication, prioritisation, collaboration, and decision-making skills, including the judgement to seek help when needed

Bonus Points

Python experience and familiarity with agent frameworks such as LangGraph or CrewAI

Experience with distributed full-text, vector, or semantic search, such as Solr, Lucene, or MongoDB Vector Search

Experience building or supporting agentic AI applications, workflows, or integrations

Experience with large-scale relational or NoSQL databases

Familiarity with MongoDB, Git, LDAP, Kerberos, Active Directory, AWS, Azure, or GCP

Experience with Kubernetes, containers, enterprise operators, or secure multi-tenant environments

Success Measures

In 3 months, you’ll complete New Hire Training and build a strong understanding of MongoDB and its ecosystem

In 6 months, you’ll work confidently with customers, handle a broad range of cases, and complete the MongoDB Certified Associate Database Administrator exam

In 12 months, you’ll support peers with advanced diagnostics and handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is avai