Technical Services Engineer - Partners

The worldwide data management software market is massive, forecasted to grow from approximately $82 billion in 2023 to approximately $137 billion in 2027. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We are looking for a Technical Services Engineer to join our team in Dublin for a dedicated Tuesday through Saturday shift.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

About the Team

MongoDB Technical Services Engineers (TSEs) use their exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. TSEs are experts in the entire MongoDB ecosystem, including the database server, drivers, and services like Atlas and Cloud Manager. Our engineers combine MongoDB expertise with passion, initiative, and teamwork to achieve exceptional results.

Cool Things You’ll Do

Work alongside our largest customers and partners to solve complex issues involving architecture, performance, recovery, and security

Serve as an expert resource on standard methodologies for running MongoDB at scale

Act as an advocate for customer and partner needs by collaborating with product management and development teams

Contribute to internal projects, such as the software development of support tools for performance, benchmarking, and diagnostics

Mentor and ramp up new team members while building knowledge of new product lines within the MongoDB ecosystem

Work with top ISV partners to ensure excellence for joint customers

What You Need

Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting

A strong understandi