Team Leader Risk & Fraud

Team description

SumUp's Risk & Fraud Operations team sits at the heart of protecting millions of small businesses and consumers who rely on our financial products every day. As we scale our Consumer offering across Europe, the demands on our Transaction Monitoring function are growing — and so is the need for sharp, close-to-the-ground leadership that keeps the team performing, compliant, and motivated.

This is a newly created Team Lead role, built to bring the right level of focus and support to a team of around 10 Transaction Monitoring specialists. You'll be responsible for the day-to-day running of the team, driving performance against key metrics, and identifying opportunities to improve how we work — from process efficiency to automation. If you're someone who leads with empathy, cares about quality, and wants to make a real difference in a regulated, fast-moving environment, this role is for you.

What you'll do

Lead, coach, and develop a team of ~10 Transaction Monitoring analysts, supporting their performance, growth, and day-to-day work

Monitor team KPIs and take action on gaps — including fraud detection rates, case resolution times, SLA adherence, and customer impact metrics

Review complex cases and guide the team on resolution approaches, ensuring regulatory deadlines are consistently met

Identify and drive process and automation improvements within Transaction Monitoring, working closely with cross-functional teams to move initiatives forward

Conduct regular one-to-ones, performance reviews, and team check-ins to build engagement, reduce attrition, and support career development

You'll be great for this role if…

Experience working in Transaction Monitoring, fraud operations, or a related financial services or banking environment, with a solid understanding of how monitoring works across different product domains.

A track record of leading or supervising a team in an operations or customer-facing setting, with the ability to coach and devel