Talent Acquisition Team Leader

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility for driving recruitment strategy, coaching a high-performing team, and ensuring seamless execution of talent acquisition processes across Global Business Services. This role is focused on proactive problem-solving, process compliance, and performance development, while maintaining strong stakeholder relationships and minimizing escalations. The Team Leader also plays a hands-on role in interviews and candidate assessments when required to meet business demands or coach team members in best practices, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Strategic Leadership & Oversight

Set clear goals and performance standards for the talent acquisition team, aligned with business objectives and hiring targets.

Drive strategic TA planning, including pipeline development, and continuous improvement of sourcing strategies.

Serve as the first point of contact for escalations and ensure issues are resolved promptly with minimal impact on timelines and stakeholder satisfaction.

Maintain an active presence in daily operations while focusing on strategic outcomes and long-term talent acquisition goals.

Team Development & Coaching

Coach and mentor team members in sourcing, interviewing, stakeholder engagement, and other T