Support Associate (remote)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.

What you’ll be doing

Handling customer inquiries via chat — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app

Providing quick and effective feedback, resolving escalations, and managing technical issues

Reviewing and responding to user feedback

Overseeing and managing operations in the cities where Wolt operates

Maintaining a great customer experience and monitoring performance daily

Working on quality assurance (QA) and platform management

Your profile

Excellent communication skills and plenty of patience

Persistence and kindness help you find the best solution for everyone involved

Great attention to detail and strong focus

You’re not intimidated by complex tasks that require quick thinking and good organization

You handle stressful situations and multitasking with ease

Making fast decisions in challengi