English and Romanian Speaking Support Associate - Remote work

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We're on the lookout for full-time (40 hrs/week) Support Associates who speak Romanian and English fluently to join our amazing Romanian Support team and be a part of our Shared Service Center, supporting multiple Wolt countries worldwide.

What you’ll be doing

As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.

We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.

Day-to-day in this role, you’ll

Handle customer inquiries via chat and phone - you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app

Provide quick and effective feedback, resolve escalations, and support operational issues

Review and respond to user feedbacks

Oversee and manage operations in the cities where Wolt operates

Maintain a great customer experience and monitor performance daily

Work on quality assurance (QA) and platform management

Our humble expectations

Excellent communication skills and plenty of patience

Persistence, kindness and empathy he