KeyStep

Staff Product Designer

Monzo
Cardiff, UK
about 4 hours ago
full-timeremoteDesign

Skills & Technologies

Social MediaCustomer ServiceMakeProduct DesignInteraction DesignOnboardingBenefitsMentoringResilienceResearchInnovation

Job Description

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London or UK Remote | 💰 £110,000 - £125,000 + Equity + Benefits | Hear from the team ✨

⭐Our Design team

We’re a team of 115+ designers, researchers, and brand experts led by Chief Design Officer Vuokko Aro. We’re on a mission to make money work for everyone. Product Design is the largest discipline within the design organisation, with designers working in tight-knit squads alongside researchers, product managers, and engineers to solve real customer problems at scale.

We design for the "magic moments"

We’ve built a bank that feels human, not just functional. Our product is our personality. We blend research, empathy, and craft to turn everyday interactions into memorable experiences.

Right now, we’re growing fast and looking for passionate designers to shape Monzo’s future and there’s a huge opportunity to make your mark.

🔑You’ll play a key role by...

Setting the long-term design vision and leading large, end-to-end design projects in ambiguous problem spaces across wide product areas.

Navigating tradeoffs and guiding strategic decisions in an opinionated way.

Continuing to raise the bar for design craft and product excellence at Monzo, ensuring your work is a benchmark for quality and innovation across the organisation and our industry.

Partnering with cross-functional leaders to define and execute product strategies that translate into actionable plans you help build and ship.

Proactively addressing systemic challenges, reducing complexity, and creating better conditions for teams to deliver impactful work.

Acting as a visible ambassador for Design, sharing your work and its impact across the company to maintain Design’s place at the heart of Monzo.

Mentoring and levelling up designers across the discipline, fostering a culture of growth, collaboration, and belonging.

🤩 We’d love to hear from you if…

You’re an expert in your craft, with deep expertise in a specific design discipline and strong foundational skills across all areas of product design.

You have a proven track record of delivering high-impact design work that drives customer outcomes, influences company metrics, and achieves commercial goals.

You’ll have excellent visual, UI and interaction skills, and the ability to think through complex interaction design.

You’re curious about continuing to develop your craft and keep learning about new tools, ways of working, and technology.

You thrive in ambiguity, leading teams to deliver in complex, fast-changing environments while maintaining a high bar for quality.

You’re a strategic thinker who can shape product direction across multiple areas and translate organisational goals into clear, actionable plans.

You’re a natural collaborator, skilled at working cross-functionally to improve ways of working and deliver greater value for customers and the business.

You’re a role model for resilience, rational decision-making, and effective communication, even in challenging circumstances.

You’re passionate about growing and shaping the Design team, whether through hiring, onboarding, or creating resources that scale your impact across the organisation.

You’re pragmatic and proactive, always

Company & Role Analysis

JobSeeker+
Likely perks
Private MedicalPension25+ Days HolidayStock OptionsLearning BudgetFlexible Hours
Culture & working style

Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.

Market salary range

£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)

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Working at Monzo

Monzo aims to foster an inclusive, caring, and empathetic workplace culture, prioritizing problem-solving for customers. The company promotes an open, collaborative environment, entrusting employees with flexible working hours and autonomy. They are committed to diversity and inclusion, striving to ensure every team member feels a sense of belonging and can perform their best work.

Perks

Remote WorkingFlexible HoursPensionLearning BudgetParental LeaveMental Health SupportLife Insurance25+ Days Holiday

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