What you’ll do In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Servi…
Service Desk Lead
Skills & Technologies
Job Description
Work Arrangement: Hybrid We are seeking a Service Desk Lead with 8–10 years of IT Service Desk experience (minimum 3 years in a leadership role) and strong expertise in Microsoft 365 technologies . The role involves managing enterprise service desk operations, leading teams, ensuring SLA adherence, and providing hands-on technical support in an ITIL-governed environment . Key Responsibilities Team Leadership : Supervise and mentor Level 1 & 2 engineers, manage rosters, and conduct performance r…
Company & Role Analysis
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