IT Service Desk Partner - Nantes (x/f/m)

What you’ll do

In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m) in our Nantes office.

On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands).

What you'll do

Remote

Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).

Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc.

Accompany the user from the opening of the ticket to its complete resolution

Escalation of incidents to local IT Support teams (level 2).

Detect incidents or recurring requests with a view to continuous improvement.

Propose automation or processes to improve user satisfaction

On site

Being responsible of the IT Corner in our office in Nantes

Meeting room management: test, update, replace hardware.

This role may occasionally require lifting equipment up to 20kg (44 lbs)

Occasional availability required outside standard business hours may be required for event support (typically once per month for approximately 2 hours)

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You are service-oriented and solution-maker

You are a good listener and ask relevant questions in order to reassure the users

You are rigorous and autonomous, without forgetting teamwork.

You know how to adapt to change and prioritize your daily tasks

You speak English and Italian fluently

What we offer

Free comprehensive health insurance for you and your children

25 days of paid vacation per year, plus up to 14 days of RTT

Free mental health and coaching services through our partner Moka.care

Work from abroad for up to 10 days per