Service Desk Analyst

What it's like to work at Landmark

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

Competitive Salary

Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year

Annual Lifestyle Allowance: £300 to spend on an activity of your choice

Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter

Private Health Insurance: Provided by Vitality

Group Income Protection Scheme

Charitable Fundraising: Matched funding for your efforts

Cycle to Work and Gym Flex Schemes

Internal Coaching and Mentoring: Available throughout your time with us

Training and Career Progression: A strong focus on your development

Family-Friendly Policies

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate. The role will require regular travel to our Edinburgh office.

The role will involve

Being the first point of contact for IT support activities for our internal customers

Managing and prioritising your workload via our ITSM Tools

Keeping your customers updated via all communication methods to manage expectations

Supporting the wider IT Department ensuring the smooth function of our systems and processes

Onboarding new people to the company (hardware and account provision)

Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps

Ensuring our EUC compliance levels meet our high standards

Keeping our Asset management system UpToDate

Keeping all knowledge base support documentation up to date

Occasional Visits to other offices located in the United Kingdom to provide physical support

About You

To be considered for the role you will need to have:-

ITIL V4 Foundation or previous Service/Support Desk experience

Exposure to Microsoft 365 Admin Centre, AD

Good customer service skills

Self-motivated

Excellent time management & request\ticket management

Strong technical support skills and experience

Excellent communication skills with the ability to communicate technically at all levels