Service Charge Account Manager

SERVICE CHARGE ACCOUNTS MANAGER

Trinity Estates • £Competitive, aligned to experience • Hybrid (Hemel Hempstead or Manchester)

ROLE OVERVIEW

We need a Service Charge Accounts Manager who can lead a high-performing accounting team and take ownership of service charge financial delivery across a complex residential portfolio.

This role combines technical accounting expertise with leadership, operational control and continuous improvement. You’ll ensure service charge accounts are delivered accurately, compliantly and on time while building a culture focused on accountability, client service and commercial awareness.

You’ll be trusted to improve standards, challenge existing processes and create a more efficient and scalable operation.

ROLE EXPECTATIONS

This is a fast-paced leadership role that requires strong organisation, sound judgement and confidence managing both people and process.

You will need to balance delivery, quality, compliance and stakeholder expectations while maintaining excellent service standards across the function.

You will be expected to lead from the front, identify opportunities to improve performance and build a team that consistently delivers high-quality outcomes.

WHAT SUCCESS LOOKS LIKE

You’ll be successful in this role if

Service charge accounts are delivered accurately and within agreed deadlines

Clients receive a professional, responsive and commercially focused service

Team performance consistently meets operational and financial targets

Reporting supports clear decision-making and business performance

Processes become more efficient, scalable and sustainable

Stakeholders trust the quality and consistency of delivery

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you’ll be

Leading and developing a team of Service Charge Accountants

Managing service charge account production and delivery deadlines

Reviewing financial reporting and maintaining robust controls

Supporting statutory accounts and related financial requirements

Managing client, auditor and stakeholder relationships

Monitoring team performance, KPIs and workload planning

Driving process improvement, standardisation and automation opportunities

Supporting issue resolution and continuous service enhancement

You’ll work in a hybrid environment from either Hemel Hempstead or Manchester, with office attendance following successful probation and occasional travel for meetings where required.

WHO THIS ROLE IS FOR

This role suits someone who

Has strong experience within service charge accounting or residential property finance

Has successfully managed and developed teams

Is technically strong but equally comfortable leading people

Understands service delivery, governance and financial controls

Communicates confidently with clients and senior stakeholders

Enjoys improving processes and raising standards

EXPERIENCE THAT HELPS

Minimum 5 years’ experience within accountancy or finance

Experience within service charge accounting, residential property management or professional practice preferred

Experience preparing, reviewing or overseeing service charge accounts and financial reporting

Strong understanding of accounting principles and financial controls

Knowledge of Landlord and Tenant legislation and residential property sector best practice

Experience working with auditors, clients and operational stakeholders

ACCA, CIMA, ACA, equivalent qualification or qualified by experience (QBE)

WHAT WE OFFER

Competitive salary, aligned to experience

Company car or car allowance for field-based roles

24 days holiday plus bank holidays.

Pension scheme

Vitality private healthcare

Perkbox membership with discounts across retail, travel and entertainment

Fully funded training and professional development, including paid study leave

Employee referral scheme

Annual salary review

Free eye tests and Cycle to Work scheme

Long service award

Support for Army Reserve training

ABOUT TRINITY ESTATES

Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group.

Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale.

For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation.

As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management.

HOW WE HIRE

Initial conversation with our talent team

Interview focused on experience, judgement and approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

I

NTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.