KeyStep

Senior Technical Program Manager, Professional Services

Databricks

London, UK

1 day ago

full-time

Skills & Technologies

ScalabilityChange ManagementData ScienceDatabricksContinuous ImprovementStrategyCustomer SuccessTrainingAILeadershipInnovation

Job Description

CSQ227R255

At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. As a Senior Technical Program Manager (TPM), you lead the charge in changing how people work with data. You will drive high-stakes, multi-workstream programs that have a material impact on customer success and scalability. Your technical expertise and strategic influence will be critical for guiding complex engagements to success and fostering a culture of continuous improvement. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals.

The Impact You Will Have

Architecting Standards: You will install operating rigor (cadence, metrics, reviews) that doesn't just serve one project, but becomes a "gold standard" adopted by other TPMs across the region.

Cross-Functional Synergy: You will lead high-visibility initiatives that require deep collaboration across Product, Engineering, and Marketing, resolving complex misalignments with M6-level Directors that threaten project velocity.

Strategic Risk Leadership: You will manage the change management process for large-scale digital transformations, ensuring that customer organizations are culturally and technically ready to adopt the Lakehouse architecture.

Knowledge Multiplication: You will contribute significantly to the Databricks community by documenting best practices and leading internal training sessions to level up the entire Professional Services organization.

What We Look For

Experience: 8–12+ years leading large-scale technical programs for external customers.

Technical Fluency: Advanced technical fluency; 2 Databricks Associate Certifications or 1 Professional-level Certification required within 6 months of hire.

AI Strategy: Pro