Senior Technical Account Manager - Europe

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We’re looking for our very first Technical Account Manager (TAM) for the European market. This isn't your typical "follow the manual" kind of job. You’ll be the go-to technical partner for our biggest and most complex customers across Europe, making sure their integrations are rock-solid and their technical performance is top-notch.

As the first person in this role for Europe, you’ll be a bit of a pioneer. You won’t just be executing a process; you’ll be helping us build it. You’ll act as the human bridge between Customer Success, Product, and Engineering - translating "tech-speak" into business value and ensuring our high-value clients get the most out of Trustpilot. If you love solving puzzles and want to have a real say in how we support our biggest European brands, this is for you.

What you’ll be doing

You’ll partner with leadership to define best practices, workflows, and what "excellence" looks like for technical account management at Trustpilot.

Oversee technical setup and API configurations for our top-tier European enterprise clients, ensuring a seamless "go-live."

Serve as the primary technical point of contact post-launch, ensuring performance, uptime, and swift issue resolution.

Partner with Customer Success Managers to monitor product usage, ensuring customers are fully leveraging our technical capabilities to meet their business goals.

Represent the technical needs of our most complex customers to Product and Engineering teams, driving the prioritization of key platform improvements.

Manage escalation paths and coordinate the resolution of critical technical incidents with speed and transparency.

Work across border