Senior Market Research Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London, Cardiff or UK Remote | 💰£100,000-£135,000 + Benefits | Research at Monzo

About us

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Research Team: We are currently a team of around 30 individual contributors, who are embedded in collectives like Core Banking and Business Banking. We work cross functionally with Product Management, Product Design, Marketing, Brand and Engineering teams. Our research organisation is led by Katherine Vaughan, our Director of Research. Katherine reports into Vuokko Aro, Monzo’s Chief Design Officer.

About the role..

As Senior Market Research Manager, you’ll build and lead a team of Market Researchers embedded across Monzo. While you scale the team, you’ll be hands-on in delivering the deep customer and market insights that shape our product and growth strategies. You’ll champion robust market research and scale its impact to help us make money work for everyone. While our existing team excels at understanding our current users, you will be the expert on the non-user and the wider market, bridging the gap between where we are today and where we want to grow.

What you’ll be working on

Impacting strategy

Partner with leadership to make sure teams are solving the right customer problems in the right ways based on market understanding.

Deepen our understanding of Monzo’s diverse user base to make sure products resonate across different needs and behaviours.

Lead competitive analysis and shape value propositions to tailor our brand voice for new global markets.

Making sure your research team is working on the highest impact opportunities

Translating market insights into commercial opportunities.

Increase visibility of insights, making sure action is taken as a result across the organisation.

Doing market research

Doing and enabling primary qualitative and quantitative studies to analyse competitors, macro trends, pricing, and brand perception.

Use quantitative methods like conjoint analysis, MaxDiff, and segmentation to help us sharpen and prioritise our plans (making use of Qualtrics or partnering with Data when relevant).

Test and refine messaging and product positioning to ensure they resonate in market.

Effectively partnering with external agencies when needed.

Leading people

Building the future of the Market Research discipline at Monzo.

Managing our first team of Market Researchers, supporting 1-3 direct reports.

Partnering with our Research Operations team to set the standard for the tools and processes needed for our Market Research discipline.

Continually raising the standard of market research.

Hiring brilliant, diverse people and ensuring they are onboarded to be quickly effective.

You should apply if