Senior Director of Fraud & Investigation

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Trust is our product. As Director of Fraud & Investigations, you will be responsible for protecting the integrity of our platform by identifying, preventing, and responding to fraudulent activity and abuse at scale. This role leads the strategy, operations, and evolution of our fraud detection and investigative capabilities, ensuring we stay ahead of increasingly sophisticated threat actors while maintaining fairness for legitimate users and businesses. This is not just about enforcement - it’s about designing systems, signals, and interventions that reinforce trust across the ecosystem.

What you’ll be doing

Strategy & Risk: Define the comprehensive fraud and abuse strategy, anticipate emerging threats, and own the risk framework, measurement, and executive reporting.

Detection & Prevention: Partner with Product, Engineering, and Data Science to design and optimize scalable, balanced detection systems (rules-based, ML-driven) that minimize both user friction and platform harm.

Investigations & Enforcement: Lead high-impact, complex investigations, establish clear standards, and oversee consistent, defensible enforcement actions into organized fraud.

Operational Excellence: Build and lead efficient workflows, tooling, and case management systems, driving continuous improvement in speed, quality, and cost e