Senior Data Scientist - Product Analytics

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performingAI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

The Research, Analytics & Data Science (RAD) team at Fin use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.

Data Scientists in RAD partner with teams across R&D to help Fin make sense of our users, our products and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.

What will I be doing?

You’ll partner with product teams to help them identify important questions and answer those questions with data

You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities

You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.

You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.

You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research

You’ll build and automate actionable models and dashboards

You’ll craft data stories and share your findings and recommendations across R&D and the broader company

You’ll drive and shape core RAD foundations and help us improve how the RAD org operates

What skills do I need?

5 + years experience working with data to solve problems and drive evidence-based decisions

Excellent SQL skills and experience of applying analytical and statistical approaches to problem solving

Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision

Excellent communication skills (technical and non-technical) and a focus on driving impact

Strong growth mindset and sense of ownership. Innate passion and curiosity

Experience with a scientific computing language (such as R or Python)

Bonus skills & attributes

Experience with BI/Visualization tools like Tableau, Superset and Looker

Experience with data modeling and ETL pipelines

Experience working with product teams

Experience leveraging AI tools to boost efficiency and creativity across the data science workflow — from ideation and coding to analysis and communication

Benefits

We are a well treated bunch, with awesome benefits! If there’s something import