Senior Data Scientist

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value. If you get excited about asking the right questions, exploring patterns in data and turning insights into action, this role is for you..

Data Scientists in RAD partner with teams across R&D to help Intercom make sense of our users, our products and our business, using metrics, data and analysis. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.

What will I be doing?

You’ll partner with product teams to help them identify important questions and answer those questions with data

You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results