Senior Business Analyst

Senior Business Analyst

Location: Farringdon, London

Job Type: Contract, Inside IR35

We are seeking a highly experienced Senior Business Analyst with a strong background in Salesforce to support a high-profile, revenue-positive transformation programme. This role is crucial for the delivery of a new scheme aimed at supporting vulnerable customers and achieving long-term regulatory and commercial benefits.

Day-to-day of the role

Lead end-to-end business analysis across multiple workstreams.

Capture, analyse, and document both business and functional requirements.

Work closely with product owners, Salesforce teams, technical architects, and delivery partners.

Support process design across online, postal, and telephone journeys.

Ensure regulatory, operational, and customer experience considerations are embedded in the project.

Facilitate workshops and act as a trusted adviser to senior stakeholders.

Required Skills & Qualifications

Proven experience as a Senior Business Analyst in large-scale, complex programmes.

Strong Salesforce expertise is essential.

Experience in delivering multi-channel customer solutions (digital and assisted).

Ability to work in regulated environments and navigate policy-driven change.

Excellent stakeholder engagement and communication skills.

Desirable: Experience with automation, verification, order fulfilment, or reporting solutions.

To apply for this Senior Business Analyst position, please submit your CV and a member of the Reed Professional Services Talent Team will be in touch