Sales Representative (Project Based, WFH)

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

The main aspect of the role will be as the voice of the brand and community, taking calls from our members and encouraging them to continue with their membership, doing outbound calls to upgrade or reactivate the account of the customers who canceled before. The channel/skill may change depending on the client's request (inbound, outbound, reactivation, CS, etc..)

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Contact potential customers via phone, email, and social media to promote our subscription service and increase sales.

Build strong relationships with existing customers and ensure that they remain loyal to the company.

Use persuasive sales techniques to educate customers about the benefits of subscribing and to overcome objections.

Manage and update customer records and sales data in our CRM system.

Provide excellent customer service and support to ensure customer satisfaction and loyalty.

Meet targets and performance metrics set by the clients.

What you’ll bring

Previous experience in sales - preferably in a subscription-based service or a related industry.

Excellent communication skills, quick to resolve the issue with great CS skills and high quality.

Positive energy and can-do attitude.

A person with high regard for integrity and diligence. Works efficiently with minimal supervision.

An interest/passion for Craft Beer and Wine - ideal but not essential

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