Sales Operations Intern, Italy

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The community you will join

Airbnb is seeking a Sales Operations intern to join the Supply team based in Milan for a 12-month internship.

The Supply Team at Airbnb works at the heart of the platform, driving host acquisition, retention, and growth across Italy and Southeast Europe. We are the engine behind expanding and optimizing Airbnb's host ecosystem — connecting people with unique spaces and enabling hosts to thrive through data-driven strategies, compelling outreach, and community engagement.

We are looking for a proactive, analytically minded intern who is passionate about the travel and hospitality industry and eager to contribute to real business impact. You'll thrive in a fast-paced, collaborative environment and bring fresh energy and curiosity to everything you do.

The difference you will make

Supporting the development of compelling sales pitches, narratives, and outreach scripts that effectively communicate Airbnb's value proposition to prospective hosts

Partnering with the Sales Team to track key metrics and KPIs, generate performance reports, and surface actionable insights that help refine strategies and hit growth targets

Learning from experienced team members how to craft and manage host communication campaigns, including email templates and educational resources that empower hosts to optimize their listings

Supporting the coordination of virtual webinars and in-person events designed to engage the host community and drive platform adoption

Contributing to ad-hoc cross-functional projects, bringing curiosity, flexibility, and a problem-solving attitude to a variety of business cha