Sales Operations Coordinator

Job Title: Sales Operations Coordinator

Location: Brighouse, West Yorkshire

Salary: £22,400 per annum

Job Type: Part Time, Permanent (30hrs p/w)

Working Hours: Monday to Friday

About Millers Oils

Millers Oils is a leading provider of high-performance lubricants, specialising in the automotive, industrial, and commercial sectors. With over 135 years of expertise, we take pride in delivering advanced products and services that drive performance, reliability, and sustainability. Our commitment to quality and innovation has made us a trusted name within the industry.

Role Overview

As the Sales Operations Coordinator, you will play a key role in supporting the effectiveness and efficiency of the sales function. Working closely with sales and wider operational teams, the role ensures that sales processes, systems, and data are accurate, organised, and consistently followed.

This position is designed as a genuine progression route into a sales role for someone who wants to develop their commercial skills alongside strong operational delivery.

Key Responsibilities

Sales operations and customer support (core)

Process and manage customer orders accurately and efficiently using the company systems

Provide prompt, professional support to customers by phone and email

Manage quotations, pricing requests, product availability queries, and order updates in line with agreed processes

Liaise with Production, Planning, Logistics and Finance to ensure accurate order fulfilment, delivery performance, and correct invoicing

Maintain accurate customer records including contacts, pricing, delivery instructions, and account notes

Coordinate resolution of issues such as delivery queries, shortages, returns, and invoice queries, keeping the customer updated throughout

Support complaint handling in line with company procedures, ensuring actions are completed and recorded correctly

Provide high quality administrative support to the wider Sales team as required

CRM management and pipeline support

Maintain accurate and usable CRM data including contacts, account details, activity history, and key notes

Log and track enquiries and follow-ups, ensuring clear ownership and timely progression

Support pipeline maintenance by keeping opportunity stages and next steps up to date, in line with sales process

Produce basic reports or lists to support call activity, follow-ups, and team planning

Lead generation and early-stage opportunity support

Identify and research potential customers using internal data and external sources

Build targeted prospect lists and ensure correct contact details are captured in CRM

Support initial outreach activity for agreed segments using approved messaging and call scripts

Qualify inbound enquiries and warm leads by gathering key information, then passing qualified opportunities to Management

Share market and competitor insight back into the team, including customer feedback themes and competitor presence

About You

Essential

Experience in sales administration or sales support

Strong organisation and attention to detail

Confident communication skills, both written and verbal

Proficient in Microsoft Office, especially Outlook and Excel

Ability to prioritise and work to deadlines in a busy environment

Proactive mind-set with a willingness and interest to learn products, customers, and markets

Desirable

Experience using a CRM system and ERP order processing

Interest in developing a sales career

Comfortable speaking to customers and prospects by phone

Basic commercial awareness and curiosity about customer needs, pricing, and value

What We Offer

A clear development and progression pathway

A supportive and dynamic team environment

Work with a reputable brand known for high-quality products and services

Ready to make an impact?

Millers Oils is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please click the APPLY button to submit your CV and Cover Letter.

Candidates With the Relevant Experience or Job Titles Of; Sales Operations Assistant, Sales Operations Executive, Sales Support Executive, Customer Service Support, Customer Service Coordinator, Industrial Sales Operations Coordinator, Sales Administrator, Lead Generation Executive may also be considered for this role.