Sales Enablement Trainer

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts

Tide is available for UK, Indian, German and French SMEs

Over 2 million members across UK and India

Over $300 million raised in funding

Over 2,800 Tideans globally

Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE TEAM

We are seeking a Sales Enablement & Trainer to empower our inside sales teams to achieve peak performance through exceptional training, enablement, and quality assurance initiatives. You will work closely with sales leaders, product teams, and quality assurance to ensure team members have the knowledge, tools, and skills needed to succeed.

This role requires a blend of sales expertise, training delivery, and data-driven insights to enhance individual and team performance, ensuring Tide’s high standards of customer experience and revenue growth are consistently met.

ABOUT THE ROLE

Sales Enablement

Design and implement a comprehensive enablement strategy for the inside sales team, focusing on onboarding, ongoing skill development, and process optimisation.

Collaborate with product teams to develop materials and sessions that enhance product knowledge and ensure alignment with current offerings.

Create, maintain, and update a library of resources, including sales scripts, objection handling guides, playbooks, and reference documents.

Leverage sales tools (e.g., Babelforce, CRM platforms) to track performance and refine strategies.

Training & Development

Deliver engaging, interactive training sessions for new hires and experienced team members, covering sales techniques, product knowledge, and compliance.

Support new agents from their initial onboarding and training to passing them into their product area, ready to drive and perform in their team.

Partner with sales leaders to identify skill gaps and tailor training programs to address them effectively.

Develop e-learning modules and microlearning resources for continuous professional development.

Ensure all training materials are aligned with Tide’s culture, values, and sales objectives.

Quality Assurance

Partner with the QA team to develop and implement robust quality monitoring frameworks.

Analyze sales performance data and call recordings to identify trends, opportunities, and areas for improvement.

Provide actionable feedback to team members to refine their approach, improve conversion rates, and enhance member experiences.

Track and report on quality assurance metrics and make recommendations for improvements to processes and KPIs.

WHAT WE ARE LOOKING FOR

Essential

Proven experience in sales enablement, training, or a related role within a fast-paced sales environment.

Strong knowledge of sales strategies, techniques, and CRM tools.

Experience in quality assurance frameworks and performance coaching.

Ability to design and deliver engaging training sessions tailored to diverse audiences.

Excellent communication and presentation skills.

Strong analytical skills with the ability to d