Sales Account Manager

Sales Account Manager - Office & Field based

£45,000 Basic salary per annum Plus Bens

Company car

Excellent Bens

Monday – Friday 9-5pm

Our client a leader in their field is now seeking a highly skilled key account manager, who can lead by example and build great relationships with a portfolio of existing customers. The successful candidate must be someone who possesses great organisational skills, with a natural flair for communication. The ideal account manager must be able to juggle multiple high-profile existing clients, whilst creating and managing new prospects and projects, without compromising on the quality or integrity of the services provided.

Through effective communication and coordination with internal teams, the successful candidate will meet client expectations, increase satisfaction and drives growth through upselling and supporting strategic relationships.

Objectives of the role

Build, foster and maintain long-term and high-quality relationships with portfolio of important existing clients.

Improve client satisfaction, through consistent and effective communication and clarity of goals and expectations.

Meet annual product revenue growth targets.

Identifying opportunities for growth in existing accounts.

Create and win New Business pipeline from new customers.

Key Responsibilities & Tasks

Main day to day point of contact for existing Clients within portfolio.

Arrange and attend meetings and progress calls with the portfolio accounts, majority of meetings outside UK will be via online meetings, however some travel, predominantly European will be required.

Highlight areas where additional relationships with clients can be developed to support growth.

Develop meaningful working relationships with the designated clients

Communicate with clients and understand their needs

Drive growth by identifying upselling or cross-selling opportunities and supporting strategic planning to strengthen client relationships.

Negotiations with clients to find the balance of expectations and what the company can deliver

Meeting sales targets by developing new business opportunities

Collaborating with internal teams (e.g. Production, Engineering, Finance & Commercial) to coordinate service delivery or product fulfilment

Tracking performance metrics (KPIs) and preparing performance reports & updates.

Resolving client issues, addressing concerns or complaints and ensuring high levels of customer satisfaction

The ideal candidate will possess the following experience.

Proven success in a Business Development, Sales or Account Management role.

Experience within a manufacturing, engineering or industrial environment.

Demonstrable ability to develop new business while managing existing customer relationships.

Strong relationship-building and communication skills.

Commercially aware with strong negotiation capabilities.

Full UK driving licence.

Desirable

Experience selling into OEM, manufacturing or industrial customers.

Exposure to construction equipment, off-highway vehicles, commercial vehicles, automotive, bus and coach, rail, agricultural machinery or similar sectors.

Experience working with technical or engineered products.

Knowledge of consultative or solution-based sales approaches.

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