Property Manager

Property Manager

Salary: £30,000 - £34,000 + Bonus + Benefits Hybrid Working: 1 day working from home

Overview A fantastic opportunity to join a growing and dynamic property management team within a major UK-backed organisation. As a Property Management Associate, you'll play a key role in ensuring the smooth running of residential portfolios, supporting Property Managers and delivering an excellent experience for residents.

Key Responsibilities

Customer & Tenant Support

Manage inbound and outbound calls and emails, ensuring a high level of customer service

Redirect enquiries to the appropriate teams efficiently

Coordinate and manage resident appointments within agreed timescales

Property Management & Compliance Administration

Maintain accurate property and tenant records through data entry

Coordinate inspections, maintenance requests, and repairs

Prepare reports, draft correspondence, and organise documentation

Ensure compliance documentation is accurate and up to date (EICR, Gas Safety, EPC, Right to Rent)

Log, track, and close repairs where required

Store and archive documents securely

Repairs, Maintenance & Supplier Coordination

Liaise with contractors and suppliers to arrange works and confirm access

Monitor appointment completion and escalate issues where necessary

Support Property Managers in tracking repair progress

Handover & Onboarding Support

Assist with onboarding new properties onto internal systems (SLM, Qube, FixFlo)

Support property handovers and mobilisation processes

Billing, Payments & Administration

Assist with supplier invoices, payments, and bill management (utilities, council tax, voids)

Support rent account checks and arrears processes

Internal Collaboration

Work closely with Property Management, Lettings, Customer Operations, Portfolio, and Finance teams

Build strong internal relationships across the wider business

Skills & Experience Must Have

2+ years' experience in residential property management

Strong organisational and multitasking ability

Excellent written and verbal communication skills

Comfortable handling high volumes of calls and emails

High attention to detail and accuracy

Proactive and able to meet deadlines

Nice to Have

Experience within property management or lettings

Familiarity with SLM, FixFlo, or Qube

Understanding of housing and landlord compliance

What We're Looking For

A proactive, solutions-focused individual who thrives in a fast-paced environment

A team player with a strong customer-first mindset

Someone committed to delivering high-quality service and continuous improvement

Benefits

Pension contribution up to 15%

Annual performance-related bonus

Share schemes (including free shares)

Flexible benefits (including retail discounts)

24 days holiday + bank holidays

Wellbeing initiatives and enhanced parental leave