Product Owner Business Tools

Product Owner (Business Tools)

Reference number: JR252209

Location: Hybrid working - home and our office near London Bridge

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Grade: IT5A

Salary: £57,500 - £60,000 per annum

Role summary

The Business Tools team establishes and maintains a wide range of business-process specific support tools. By using out of the box tools, and latest AI solutions they establish customised workflow tools to increase the productivity of the business teams and support high levels of data quality.

The business users need effective tools to complete their tasks. As the Product Owner, your role is to deeply understand the objectives and the business processes that the business users implement to deliver those objectives. You will understand the tools that the business uses right now and drive the thinking in how to improve them to help better achieve the business objectives. You will drive configuration of existing tools and when needed provide direction to an AI Agent and a software developer to effect bespoke changes and then support the business users to drive the most value from those changes over the long term.

A detailed job description can be viewed here.

What you’ll bring to the role

A passion and service approach for delivering business value

Skilled at uncovering true business needs, identifying solution options, and presenting proposals delivering business benefits. Confident at presenting ideas and recommendations.

Practical experience in high-stakes operational environments (e.g., assessments, logistics, or regulated industries).

Experience documenting business processes using a formal approach, such as ArchiMate, BPMN or UML

Experience using a broad range of IT system user interfaces and experience developing user interface requirements.

Experience using AI for automation, requirements discovery, user story generation, and supervising AI-generated technical outputs.

An understanding of data governance frameworks and protocols.

Comfortable in coordinating and facilitating requirements workshops and negotiating with diverse stakeholder groups across different seniority levels.

Exceptional communication skills – both written and verbal translation of technology to business terms.

Target-driven and focused on owning a business solution delivery timeline.

A team player, able to work collaboratively with and through others.

Self-organising and customer / end-user delivery focused.

An understanding of ITIL processes and standards.

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Wednesday 27th May 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

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