Product Manager (Governance) - Insurance

Product Governance Manager – General Insurance

Permanent | Hybrid (Central Scotland) | Up to £65k + benefits + bonus potential

We’re supporting a growing, regulated financial services business as they continue to invest in their product capability and customer proposition.

This is a key hire within a specialist product team, focused on shaping and enhancing insurance offerings while ensuring strong, consistent customer outcomes. The role sits at the intersection of product development, governance and customer experience, with real visibility across the business.

The Opportunity

You’ll take ownership of product performance and evolution across a core insurance line, driving innovation while ensuring alignment with regulatory expectations and customer needs.

Working cross-functionally, you’ll play a central role in developing propositions, improving customer journeys and strengthening product governance frameworks.

Key Responsibilities

Lead the development and enhancement of insurance products, from concept through to delivery and ongoing optimisation

Own and deliver periodic product reviews, including fair value assessments and identification of improvement opportunities

Analyse market trends and competitor positioning to inform product strategy and innovation pipeline

Drive improvements in customer communications across the full lifecycle, ensuring clarity, accuracy and alignment to policy terms

Support business planning through performance tracking, forecasting and KPI analysis

Manage key third-party and internal stakeholder relationships, including oversight of supplier performance against agreed metrics

Contribute to governance forums, providing insight, challenge and recommendations on product and customer outcomes

What We’re Looking For

Strong understanding of insurance products and policy structures (open to different product lines)

Experience operating within a product, governance or customer outcomes-focused role

Proven ability to lead reviews, challenge constructively and drive continuous improvement

Strong stakeholder management skills, including exposure to third-party or supplier relationships

Commercial awareness combined with a customer-first mindset

Analytical approach, with the ability to interpret data and translate into actionable insight

Nice to Have

Experience within a personal lines or consumer-focused insurance environment

Exposure to agile or iterative product development environments

Familiarity with regulatory expectations around product governance and customer outcomes

Why Consider It

Genuine opportunity to shape product direction and influence customer outcomes

High visibility role with senior stakeholder exposure

Business investing in growth and innovation within a specialist market

Strong balance of commercial, regulatory and customer focus