Senior Product Engineer, AI
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Atlas is at the heart of our AI-ready data foundation. Atlas is a best-in-class, fully managed, multi-cloud database service that simplifies the complexities of deploying and managing highly available database deployments across multiple regions and cloud providers. Atlas offers vertically and horizontally scalability, built-in automation for optimizing workloads and resources, advanced observability and security features, and unmatched data distribution with over 125 regions available globally across AWS, Google Cloud, and Azure.
This team is at the forefront of innovation, having brought to life some of the most exciting features we’ve launched in the past, such as multi-cloud databases, predictive autoscaling, and intelligent workload management. Furthermore, this team will continue to play a critical role as the platform expands to where developers need it most: AI search and retrieval, application development, and more.
This role can be based out of our Dublin office or remotely in the Ireland region.
About the Role
Product Managers on the Atlas team work side-by-side with engineering, design, marketing, and analytics to build scalability capabilities that our users trust and that work for the business. You’ll spend your time deeply understanding how customers grow their workloads, developing hypotheses about where scaling breaks down, and validating them with design solutions across Atlas and the MongoDB server. If you’re doing well, you will continuously be accelerating the rate at which our users can safely scale up, scale down, and horizontally scale their deployments.
Our engineering teams are responsible for ensuring that clusters can scale seamlessly as demand changes — from automatic vertical scaling to horizontal auto-scaling — while keeping customer operations and workloads highly available and performant. Achieving this requires clear scaling policies, strong observability into capacity and performance, and resilient mechanisms for rapid yet low-risk scaling actions across our distributed service.
In this role, you'll collaborate closely with engineering to strengthen and standardize how clusters scale in Atlas — defining strategies and features that make scaling across our multi-tenant, globally distributed platform safe, predictable, and low-impact for customers, from underlying MongoDB server capabilities through to Atlas automation and APIs..
Responsibilities
Own the strategy and roadmap for key Atlas components to ensure customers have a frictionless user experience
Champion rigorous tools, processes, and frameworks across a broad range of engineering organizations to drive high-confidence rollouts and operational stability
Drive collaboration across engineering, marketing, sales, and executive leadership
Lead the team to the right product decisions via deep engagement and research with customers, prospects, internal stakeholders, and partners
Actively maintain a view of how the market, competition, and technologies are evolving, and factor that into product direction
Be passionate about the data around your products, ensuring business impact can be measured and used to continually hone products towards excellence
Partner strategically with field and go-to-market teams in customer engagements
Requirements
5+ years of product management or equivalent experience with a complex technical enterprise-focused product
Solid technical skills. Our users are developers, devops, and ops engineers, and our product managers must be just as technical and have working knowledge in these areas to better advocate for them. While not expected to write production code, you should be comfortable evaluating new technologies, exploring database technologies, and speaking authoritatively on any technical aspects of your portfolio
Expert-level proficiency in one or more advanced technical topic
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
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