PR & Communications Manager (16 month fixed term contract)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London | 💰£68,000 - £80,000 + incentive rewards tied to your performance + Benefits | Hear from the team ✨

⭐ About the role

We're looking for a brilliant PR and Communications Manager (16 month fixed term contract) who is passionate about their work and about what Monzo is doing.

You'll play a key role in a busy press and communications team and support in building on Monzo’s reputation as a trusted digital bank that is growing at pace on the back of a strategy that has its customers at the heart.

Reporting to a Senior PR and communications manager, you'll be supporting the execution of the trust strategy that brings together everything from launching the latest industry-first products, to consumer campaigns around scams or raising awareness about how we protect our most vulnerable customers. You’ll be an ambassador for communicating brilliantly, and for obsessing about our customers and our mission. You’ll be hands-on and part of a busy press office that manages a range of topics and issues. You'll be an excellent communicator who can thrive in a fast-paced environment and someone who has solid experience managing media.

🔑You’ll play a key role by…

Supporting delivery of the trust communications strategy, managing both reactive and proactive media across areas like fraud, financial crime, security, vulnerable customers, payments and technology

Working across both corporate and consumer communications, promoting Monzo’s business priorities, product launches, milestone announcements and proactive consumer campaigns across key channels

Working with the teams across the business and our agencies to prepare for events, executive profiling and interviews

Managing reactive press stories

Monitoring, tracking and proactively analysing Monzo’s presence in the media

Mine stories from across the business that support our communications goals

Being an excellent team player and problem solver within a busy press office

Working cross-functionally with teams and stakeholders across the business to create compelling narratives and key messages across reactive and proactive projects

Providing trusted advice to senior stakeholders on sensitive, complex issues

Pitching great stories to journalists

Building and maintain great relationships across key media and the business, spotting risks and opportunities that inform our agenda

Staying on top of emerging sector themes, trends and news

🤩 We’d love to hear from you if you are…

A communications professional who has experience working as part of a busy press office, be that in-house or at an agency

Excellent at media relations

A hands-on team player who can flex across reactive and proactive work as well as both corporate and consumer

Able to thrive in a fast-paced environment

Excellent organisational skills, with the ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines

Excellent at communicating with the ability to manage senior stakeholders

Passionate about Monzo's mission and committed to delivering exceptional results

A networker that can collaborate across different teams at every level and a keen interest to b