People Operations Partner

About us

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.

The role

We’re looking for an enthusiastic and motivated People Operations Partner to join our People Operations team. In this role, you'll support our global employees with various people-related processes . You'll ensure that all business-as-usual activities related to onboarding, offboarding, payroll, and benefits are completed accurately and on time with exceptional customer service.

Reporting to the People Operations Manager based in London, you will be responsible for a variety of day-to-day activities within the People Operations Team. You should be eager to learn and reliable as you handle various processes and support the team amid busy and shifting priorities. You’ll gain exposure to various People projects and initiatives aimed at enhancing employee experience, along with opportunities for process improvement and automation.

What excites you

Ensure a smooth and customer focussed experience in all people operations processes and, including coordination with internal stakeholders, and external providers, and handling employee queries.

Delivering insightful analysis by skillfully handling data, helping work better and making smarter decisions.

Leading initiatives for process improvements and identifying process gaps, while designing effective solutions.

Continually refreshing our internal procedur