People Operations Lead

ABOUT ELEVENLABS

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms

- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

- ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

HOW WE WORK

- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

- Excellence everywhere: Everything we do should match the quality of our AI models.

- Global team: We prioritize your talent, not your location.

WHAT WE OFFER

- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

ABOUT THE ROLE

We're growing fast, and our people processes and systems need to keep pace. We're looking for a People Operations Lead to help build and own the systems, data, and processes that power the employee lifecycle - from the moment someone joins to every touchpoint after.

Further, you'll be the owner of our HRIS: configuration, data integrity, integrations, and reporting. You'll design lean, AI powered and well-documented processes for onboarding, employee changes, and offboarding that scale globally without adding bureaucracy. And you'll build the reporting layer that gives leaders accurate, real-time answers on headcount, cost, and workforce trends.

This is a hands-on, builder role, supported by a small team of People Operations specialists. You'll be evaluating and implementing case management tooling, cleaning up data models, and using AI to automate manual HR work wherever possible.

REQUIREMENTS

- Deep hands-on experience building and scaling an AI powered global People Operations team and processes across multiple countries and jurisdictions.

- HRIS and case management tool experience (e.g. Rippling, Workday, BambooHR, HiBob, ServiceNow) including configuration, integrations, and data governance

- Experience in partnering with Deel who acts as our EOR provider

- Strong analytical skills - c