People Operations Associate

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍This role can be fully remote | 💰 £34,000 - £40,000 + Benefits ✨

Our People Operations team⭐

We are looking for a People Operations Associate to join us for 12 months to provide caregiver cover. This is a fantastic opportunity to step into a high functioning team and keep our core operations running smoothly during a period of leave. Over the next 12 months we will be working on an HRIS implementation so we're looking for someone with hands on experience with HRIS design or systems migrations. Our team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely, accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance.

Each day will be different, and you'll learn a lot about the inner operations of how a People team works. The people lifecycle covers everything from the point someone is onboarded to offboarding and everything in between. You’ll support owners of the people lifecycle to make sure we provide the best service to those in our internal community.

🔑You’ll play a key role by...

Managing core people processes

Administering employee changes in our People systems

Benefit sign up and opt out administration

Issuing contractual change letters for our Monzonauts

Managing the offboarding process for our leavers

Issuing employment references, including regulatory references

Supporting the compilation & checking of monthly payroll, and helping with pay queries

Managing caregiver leave & other leave processes

Answering general people queries for our Monzonauts

Acting as a source of knowledge for all people policies, procedures and ways of working

Managing our mandatory training programme, and supporting Learning & Development with administration and logistics for other required training programmes

Supporting Monzo’s growth and expansion, responding to queries and managing robust processes across multiple EU countries

Auditing & Controls

Carrying out audit checks within core people processes to ensure the task has been fulfilled accurately

Regular data audits to ensure our data is accurate and complete

Ad hoc audits of critical documentation, for example: right to work documents, employment contracts, options certificates

Process design & improvement & projects

Designing scalable People Operations workflows, supporting system migrations, and identifying opportunities to automate and optimise ways of working.

Producing and continuously improving documentation for all people processes

Supporting our People Partners & Advisors, Reward squad, Hiring squad and others on People wide projects

🤩 We’d love to hear from you if…

You have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs) to meet.

You have great attention to detail. We’re making systems changes and issuing contracts and reference letters which have to be right first time.

You have strong communication skills. We’re the first point of contact to our Monzonauts for a