Operations Manager (Residences)

Professional Services

Unfortunately, this role is not eligible for visa sponsorship in line with Home Office requirements. Applicants will therefore be unable to secure a Skilled Worker visa for this role and will require an alternative source of right to work in the UK.

Applicants are encouraged to individually assess whether they may be eligible for visa sponsorship prior to applying. More information on eligibility can be found on the Government website.

THE POST – REQ000573 - Operations Manager (Residences)

This is a key coordinating role responsible for the development and delivery of Student Residences across multiple campuses. Supporting the Senior Operations Manager, the postholder will help drive excellence in the student experience while contributing to business growth and the effective operation of residential and commercial services. The role involves regular travel between campuses and requires strategic oversight, ensuring services are aligned with operational objectives and delivered consistently across all sites.

The successful candidate will lead the Residential Accommodation Services function, overseeing budgets, performance management, and service delivery. They will implement strategic plans, ensure compliance with relevant legislation and university policies, and use financial and booking systems to optimise performance and revenue. The role also involves leading and motivating teams, recruiting key staff, working with stakeholders to enhance services, and supporting marketing and promotional activity to maximise occupancy and income.

The successful candidate should have the following

A relevant degree or equivalent

Full current driving licence

A proven track record of working in a commercially driven, customer orientated Accommodation / Hotel environment with significant and relevant leadership, team and change management experience

This position demands the weaving together of various business, financial, personnel, sales and marketing skills, which only experience within the industry is likely to have equipped the post holder

Experience of leading a large team of customer facing professionals

Budget management and resource planning experience