Quality Operations Manager

Quality Operations Manager Wigan

Up to £60,000 (depending on experience)

Full-time, permanent – 37.5 hours per week (Monday to Friday, typically 8:30am – 5:00pm)

Benefits

Employee Assistance Programme (post-probation)

Pension scheme (2% employee / 6% employer contribution)

Free onsite parking

Discretionary bonus

Mpeople Recruitment are working in partnership with a well-established manufacturing organisation in Wigan to recruit a Quality Operations Manager.

This is a senior role focused on leading and enhancing quality performance across the operation. You will be responsible for driving operational excellence, maintaining compliance, and embedding a culture of continuous improvement to ensure consistent product quality and customer satisfaction. Key Responsibilities:

Oversee day-to-day quality operations and implement effective quality frameworks

Ensure production activities meet internal standards and external regulatory requirements

Lead audits, inspections, and compliance reviews across the site

Analyse quality data to identify trends and drive performance improvements

Work collaboratively with production, engineering, and supply chain teams to resolve quality issues

Manage customer feedback and ensure timely resolution of quality concerns

Develop and mentor the quality team to achieve business objectives

Maintain and improve quality documentation, systems, and processes

Coordinate supplier quality standards and monitor raw material performance

Lead product testing, validation, and inspection activities

Deliver regular quality reports and insights to senior management

Drive continuous improvement initiatives using Lean or Six Sigma methodologies

Promote a proactive approach to quality, safety, and operational efficiency

Skills & Experience

Degree in Engineering, Quality, or a related discipline (or equivalent experience)

Recognised quality certification (e.g. CQI or similar)

Proven experience within a senior quality role in manufacturing

Strong knowledge of QMS frameworks (e.g. ISO 9001)

Experience using quality tools and data analysis techniques

Excellent leadership and team development skills

Strong understanding of regulatory and compliance requirements

Ability to manage multiple priorities within a fast-paced environment

Background in continuous improvement, Lean, or Six Sigma

Minimum 5 years’ experience within quality assurance or control

Proficient in Microsoft Office and quality-related systems

Desirable

Experience leading cross-functional improvement projects

Knowledge of complex production environments and quality standards

Strong communication skills with the ability to influence stakeholders

Due to the high number of applications received, Mpeople Recruitment may not be able to respond to every applicant. If you have not heard from us within 5 working days, please assume your application has not been successful. We wish you every success in your job search.