Operations Manager KYC

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts

Tide is available for UK, Indian, German and French SMEs

Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly

Over $300 million raised in funding

Over 2,500 Tideans globally - we’re diversity champions!

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE TEAM

We’re looking for an Operations Manager, ideally with experience in KYC, Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s KYC Operations team scaling our presence in the UK and our European markets. This role will expose you to teams from across the company - including Customer Support, Marketing, Finance, Tech, and Product - as well as our third party KYC vendors and Tide customers - who we call members.

As an Operations Manager at Tide, you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven.

ABOUT THE ROLE

Scaling and optimising our UK and Europe focused operations for the onboarding, event driven reviews, and screening teams

Monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets, conversion rates, or other key results) and investigating and raising deviations

Managing and updating financial models for headcount and budget planning, ensuring operational resources align with growth targets

Creating dashboards and analysing operational performance, defining performance metrics, escalating performance issues, and understanding the root cause of sub-optimal processes

Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution

Be the essential link between KYC operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk

Liaising with vendors in case of incidents and performance issues

Building, optimising and advocating for scalable processes that are clearly defined and documented

Owning and delivering non-technical projects and supporting product and marketing to manage coordination of cross-functional technical projects

Manipulating data using Excel and other visualisation tools to provide actionable insights - you’ll have a way with numbers

WHAT WE ARE LOOKING FOR

You speak fluent English; German/French/Italian speaking skills are advantageous

You have 3+ years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, or Operations Manager

You enjoy working with data and have experience with business analytics tools (Excel and SQL); you are comfortable managing financial inputs and headcount models to support departmental budgeting.

You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting

You thrive as a generalist and can wear many different hats conc