Operations Manager

Operations Manager (Cleaning & Facilities)

Liverpool | Full-time £38,000-£42,000 (flexible for the right person) The Opportunity: We're partnering with a well-established, privately-owned cleaning and facilities business in Liverpool, known for its strong reputation and loyal client base. With a growing team of 24+ employees and ambitious plans over the next 3-5 years, the business is focused on strengthening structure, improving efficiency, and scaling sustainably. As part of this journey, they're looking for an Operations Manager who can take ownership of day-to-day delivery while also playing a key role in supporting future growth.

The Role

This is a hands-on, high-impact position at the heart of a busy operation. You'll ensure everything runs smoothly day-to-day, while also identifying improvements, supporting onboarding of larger clients, and helping the business scale in a structured and commercially effective way. We're looking for someone equally comfortable being on-site supporting the team as they are planning ahead, improving processes, and driving performance. Main Responsibilities to Include:

Oversee day-to-day operations across a growing client portfolio

Lead, support, and develop a team of 24+ staff

Manage rotas, scheduling, and holiday cover

Handle operational challenges (sickness, last-minute gaps, changes)

Carry out regular site visits to maintain quality and support delivery

Manage stock control across multiple sites

Build and maintain strong client relationships

Identify improvements across systems, processes, efficiency, and commercial performance

Support onboarding of new and larger client contracts

Assist with recruitment, onboarding, and team development

Contribute to operational scalability and future growth planning

The Ideal Candidate

Experience managing teams in cleaning, facilities, hospitality, or similar

Highly organised with strong problem-solving ability

Proactive, hands-on approach

Comfortable working both in the office and out on-site

Strong communicator with staff and clients

Commercial awareness and ability to spot growth opportunities

Confident using systems and managing operational data

Importantly, we're keen to meet someone with an entrepreneurial mindset someone who thinks ahead, spots opportunities, and wants to play a genuine role in growing the business. Why Join:

Work closely with the business owner and influence direction

Play a key role in a growing, ambitious company

Make a visible impact with your ideas and improvements

Be part of a supportive, down-to-earth team

Package

£38,000-£42,000 salary (flexible for the right candidate)

20 days holiday + Christmas shutdown

Pension

Mileage / travel expenses covered

Primarily office-based with regular site visits and operational support in the field

Full UK driving licence required

Long-term growth and development opportunity

Interview Process..

Face-to-face interview process, including time with the team and exposure to day-to-day operations.