Operations Excellence Analyst

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As an Operations Excellence Analyst, you will take on a key responsibility in supporting the day-to-day operations of our production facilities by assisting with data analysis, process improvement, and system support. Working as part of the Operational Excellence team, the role helps ensure that our operational sites run efficiently and safely, while building foundational knowledge in Production Control Systems, procedures, and standards, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Support the execution of routine operational tasks and assist with technical troubleshooting under supervision.

Follow established Standard Operating Procedures (SOPs) and contribute ideas for incremental improvements.

Assist in monitoring and maintaining production systems and infrastructure, escalating issues appropriately.

Participate in team initiatives aimed at improving production performance and site KPIs.

Help prepare and update documentation, SOPs, and basic reports to support operational processes.

Provide support to more senior team members in project activities (e.g. data collection, testing, user training).

Collaborate effectively with site teams and technical stakeholders, including escalating uncertainty or roadblocks.

Work independently on defined tasks within agreed timelines and p