Wolt
Stockholm, Sweden
Full-time
21 days ago
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started wit…
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you’ll be doing
As the Regional Retail Operations Excellence Specialist, you will be the subject-matter expert driving operational excellence across Croatia, Slovenia, Serbia, North Macedonia and Bulgaria. Your goal is to improve our partners’ Perfect Order Fulfillment Ratio (POFR) by reducing Orders with Unfulfilled Items (UFI) and Merchant Cancellations.
You will build connections and deep knowledge up from the venue-level, support Account Managers in ops excellence topics, and act as the bridge between stores, Wolt, and your regional counterparties.
Operational Projects
Manage local rollout of global initiatives and new operational products and processes (e.g. substitutions, inventory adjustments, Picker Application updates) and ensure partner readiness
Run pilots and share learnings globally to improve picking efficiency, inventory management and item data quality
Conceptualize and project manage initiatives that will improve country and partner operational efficiency and fulfillment reliability (picker incentive programmes, implementation of picking routes etc)
Performance Management
Track and analyse Perfect Order Fulfillment Ratio, and its most important sub-drivers
Identify root causes for low operati
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£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started wit…