Operations and Campaign Junior Manager - Retail Media

About The Role: Operational backbone for UK Retail Media campaign delivery, driving post-contract excellence, client satisfaction, and seamless execution at HelloFresh (UK).

As the Operations & Campaign Junior Manager - Retail Media (UK), you will be part of the UK Marketing Team based at our London office, playing a key role in ensuring our Retail Media campaigns run smoothly from contract signature to final reporting. Your focus will be on owning the post-contract lifecycle for UK campaigns, coordinating with Distribution Centres (DCs), procurement, and local and global Retail Media teams to ensure flawless execution. In addition to managing live campaigns, you will be the first point of contact for inbound campaign enquiries from existing clients and agency partners, converting straightforward briefs into booked and delivered campaigns. By keeping operations tight and clients satisfied, this role is a critical foundation for HelloFresh’s growing UK Retail Media Network (RMN).

What You Will Be Doing

Manage post-contract campaign operations: Own the end-to-end execution of live Retail Media campaigns from contract sign-off through to delivery, post-campaign reporting, and client sign-off. Ensure all campaigns meet agreed SLAs and are delivered on time and on brief.

Coordinate cross-functionally: Work closely with Distribution Centres (DCs), procurement, logistics, and global RM operations teams to brief, book, and track physical and digital campaign assets.

Handle inbound campaign requests: Work closely with the Senior Manager (Retail Media) to manage and respond to inbound campaign briefs from existing clients and agency partners, building direct ownership of accounts as you grow in the role. Develop the skills to translate briefs into bookings: coordinating timelines, assets, and inventory across internal teams, with increasing autonomy and a clear pathway to leading inbound campaign management independently.

Maintain and develop client relationships: Supp