Operations and Business Development Coordinator

Join our growing team – Operations and Business Development Coordinator

We're growing rapidly and are looking for an exceptional individual to join our expanding surveying practice.

This is a fast-paced, client-facing role combining sales, scheduling, operational coordination and business development within the property and surveying sector. You'll play a central role in ensuring our Surveyors remain fully booked, our clients receive outstanding service, and our business continues to grow.

We're looking for someone with excellent potential, a fantastic work ethic and exceptionally high standards, someone who takes genuine pride in their work, checks everything with precision and wants to make a meaningful impact within an ambitious and growing business.

Key Responsibilities

Enquiry Management and Sales Conversion

Respond promptly to incoming enquiries via our CRM and other channels.

Professionally present and sell our services to convert enquiries into confirmed instructions.

Issue accurate confirmation emails detailing scope, pricing and terms.

Ensure signed terms and payments are received promptly.

Sales Progression and Administration

Monitor every instruction through to completion.

Maintain accurate CRM records and client information.

Ensure all documentation, workflows and communication sequences are completed correctly.

Surveyor Diary Management and Logistics

Coordinate property access with tenants and landlords.

Efficiently schedule Surveyor appointments to maximise productivity.

Apply logical route planning and geographical awareness when allocating inspections.

Reconfirm appointments 24 hours before attendance.

Operational Support and Client Care

Ensure Surveyors confirm access and communicate any immediate concerns with clients promptly.

Remind Surveyors of report deadlines and monitor progress.

Support the production and timely completion of joint schedules, Court Ordered reports, responses to formal questions and other expert witness documentation.

Help ensure the surveying team consistently meets internal and external deadlines.

Maintain exceptional standards of customer service and professionalism throughout.

Business Development

Build and nurture relationships with both existing and prospective clients.

Generate direct instructions and referral opportunities.

Support management in developing long-term repeat business and strategic partnerships.

About You

We'd love to hear from you if you

Have experience in property or surveying (preferred but not essential).

Are commercially minded and confident selling professional services.

Possess outstanding organisational and logistical planning skills.

Are personable, articulate and highly detail focused.

Have a proactive, positive and solution-focused attitude.

Take ownership of your work and consistently maintain exceptional standards.

Check your own work with absolute precision and attention to detail.

Enjoy working in a fast-paced environment and can prioritise effectively.

Want to contribute ideas and help shape a growing business.

Share our vision and ambition for continued growth.

Rewards and Progression

We offer a competitive hourly rate together with fair and achievable performance incentives linked to:

Keeping Surveyor diaries full and operating efficiently.

Generating repeat business and referral opportunities.

Ensuring reports are delivered on time.

Ensuring all follow-up work and client communications are completed promptly.

Supporting the wider team in achieving operational and revenue targets.

For the right person, this role offers genuine responsibility, career progression and the opportunity to become an integral part of a business with exciting growth plans ahead.

If you think you'd thrive in this environment, or know someone who would, we'd love to hear from you.