Merchant Onboarding Team Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Job Description

We are seeking a highly motivated and results-oriented Merchant Onboarding Lead to join our team in Poland. This role demands a strong commitment to providing exceptional support while ensuring the success of our team. The ideal candidate will be responsible for supervising the team, optimizing performance and guaranteeing that our merchant partners receive a top-tier, world-class experience.

Key responsibilities

Ensure operations efficiency and serve as the primary point of contact for the team when questions or issues arise

Conduct regular one-on-ones to monitor performance, provide feedback, and support professional growth

Ensure team members are well-supported, motivated, and trained

Hire and train associates to scale the Merchant Onboarding team

Collaborate with other teams (e.g., Sales, Support, Account Management) to ensure a seamless merchant experience

Analyze team performance metrics, identify inefficiencies, and implement improvements to processes and tools

Own and manage operational and strategic projects

Report to Merchant Operations Manager

Qualifications

You have minimum 2 years of experience in in a managerial role

You speak fluent Polish and English

You thrive in a fast paced environment and are able to prio