Merchant Onboarding Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we strive to provide the best possible experience for both our customers and merchant partners. We are looking for a Merchant Onboarding Associate to support the successful launch and growth of new merchants on the platform. In this role, you will be responsible for guiding merchants through their onboarding journey, ensuring operational readiness, and supporting them during their first days of live operations. You will work closely with merchants to help improve quality, increase order performance, and ensure they are set up for long-term success on the platform.

What you’ll be doing

Managing the onboarding process for new merchants joining the platform

Supporting merchants during their first days of operation to ensure a smooth launch experience

Providing guidance on menu setup, operational readiness, and platform best practices

Advising merchants on ways to improve quality, customer experience, and order volume

Monitoring merchant performance and supporting them in achieving operational and business goals

Supporting the launch of new areas and contributing to market expansion projects

Acting as the main point of contact for onboarding-related questions and operational support

Collaborating cross-functionally with Commercial, Merchant