Manager, Customer Engineering - West

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations

Los Angeles, US

Responsibilities

As a SE Manager for Cloudflare NorthCal Region, you’ll be responsible for managing cross functional, full sales life cycle technical activities for Cloudflare customers. The role requires someone with strong leadership, interpersonal, and business acumen to work with Sales to grow our account base. The SE Manager will manage a team of SEs that are geographically distributed in the NorthCal region. The team partners with the West Sales team and Customer Success and is responsible for providing the value of Cloudflare products to customers and prospects

Desirable Skills, Knowledge, and Experience

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.

8+ years of relevant experience with a Bachelor’s Degree in Computer Science, Engineering, Management Information Systems or another related field or its equivalent.

8+ years of experience with internet technologies / protocols and / or cloud technologies.

3+ years of experience managing teams of Solutions Engineers or similar roles.

Experience managing opportunity sales cycles and identifying technical proof activities

Demonstrated operations and organization skills implementation and driving best practices with cross functional organizations.

Strong organizational and analytical skills.

Outstanding interpersonal skills with a proven track record of successfully building collaboration around important initiatives.

Successful track record of working and influencing matrixed organizations.

Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences.

Demonstrated problem solving skills, driv