Manager, Customer Engineer, Associate Programs

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations

Austin, US

About the Role

As the Manager for Cloudflare’s Associate Engineer Program, you aren't just managing a team; you are architecting the engine that powers our technical field organization. Your mission is to design, execute, and scale a world-class development program that transforms early-career talent into high-performing technical consultants.

You are a curriculum builder and talent strategist first. You will lead a cohort of Associates (Interns) through a rigorous, multi-modal journey—blending deep technical networking knowledge with sharp commercial acumen. You will bridge the gap between "knowing the tech" and "solving the customer's business problem," ensuring our graduates are ready to hit the ground running in Customer Engineering and beyond. You will be the main decision maker on Interns that succeed into a full time role as well.

Responsibilities

Program Architecture: Own the end-to-end Associate lifecycle, from onboarding and curriculum design to "graduation" into the field.

Pedagogical Leadership: Build hands-on labs, certification paths, and competency-based assessments that validate both technical depth (Cloud, Security, Workers) and soft skills (Discovery, Demoing, MEDDPICC).

Stakeholder Alignment: Act as the primary liaison between University Recruiting, Sales Leadership, and Global Enablement to ensure the program's output aligns with the business's hiring needs.

Coaching & Mentorship: Provide direct management to a cohort of Associates, offering structured feedback, career pathing, and performance coaching.

Operational Excellence: Track and report on program KPIs, such as "Time to Productivity," graduation rates, and long-term retention of program alumni.

Culture Catalyst: Instill Cloudflare’s values of curiosity and collaboration into our newest team members, setting the tone for their entire career.

Identify best capability and align Associates accordingly by working with respective leaders (Customer Engineer roles, BDR roles, etc)

Desirable Skills, Knowledge, and Experience

5+ years of experience in Technical Enablement, Program Management, or customer-facing technical roles (SE, SA, or Professional Services).

Program Design Mastery: Proven track record of building and managing "Academy-style" programs or large-scale technical training initiatives.

Technical Fluency: 3+ years of experience with Internet protocols (TCP/IP, DNS, TLS), Cloud Securi