Manager, Business Development Partnerships

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As EMEA Lead of Solution Partnerships, you'll own our partner ecosystem across the region, working closely with our EMEA sales team to drive revenue through solutions partners, system integrators, and consultancies.

This is a player-coach role for someone who thrives in a dynamic, high-growth environment. You'll be the architect of Fin's EMEA solution partner motion – building the regional strategy, managing a team of partner managers, and personally owning a book of business. You'll operate across multiple partners and markets simultaneously, serving as the connective tissue between our partner ecosystem and our EMEA go-to-market teams.

The ideal candidate brings both strategic vision and hands-on execution to partnerships: commercially sharp, energized by building in a market with real momentum, and able to develop others while still delivering personally. You'll manage the full partner lifecycle, from recruitment and onboarding, to enablement and long-term grow