KYC Specialist

About us

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.

The role

This role is part of the international Customer Operations group.

In this role, you will be responsible for onboarding and verifying new GoCardless customers, as well as conducting Customer Due Diligence reviews for existing clients, ensuring all processes are both compliant and customer-centric. As a senior member of the Customer Operations team, the KYC Specialist will also act as a primary escalation point for compliance-related issues, both within the team and across other departments.

What excites you

Reviewing Adverse Media, PEP and Sanctions screening escalations and providing detailed risk assessments and recommendations.

Opportunities to upskill other team members, proactively share your knowledge with the team and propose process improvements.

Supporting our Merchants during their onboarding and verification stages.

Handle internal escalations to relevant teams, such as potential fraud, ML/TF activities, and complex cases.

Collaborating with various teams, such as AML Financial Crime and Customer Success, to help make sure we’re creating a seamless onboarding experience for customers.

Conducting due diligence checks on new and existing Merchants in accordance with internal and external requirements.

What excites us

You are verbally fluent in English and can communicate clearly in w