About the opportunity
We are looking for a Specialist in Know-Your-Customer (KYC) to join our growing Italian Market KYC team in our Madrid office. In this role, you will take ownership of key processes within KYC and ensure an optimal user experience.
In KYC, our goal is to lead and shape the industry by fostering a culture of compliance within N26 that is trusted by authorities, customers, and shareholders. For that purpose, your expertise in KYC is fundamental. Particularly in Ongoing Due Diligence (ODD) and Enhanced Due Diligence (EDD) for Customers and Politically Exposed Persons (PEP), will be instrumental for your success in this position.
The Specialist role is centered on operational excellence and the effective management of daily cases. Through dedication and continuous learning, an L1 becomes a fundamental member of the team in ensuring N26's regulatory compliance.
Apply In-depth knowledge of regulatory requirements and industry best practices related to EDD and ODD processes.
Apply your experience with due diligence processes related to High-Risk Customers (HRC) and Politically Exposed Persons (PEP).
Correctly apply established policies in each case assessment, maintaining a clear understanding of compliance requirements to ensure quality work.
Contribute to the maintenance of the Service Level Agreement (SLA): Efficiently manage assigned cases, ensuring deadlines are met.
Showcase your proficiency in using KYC tools, platforms, and software for efficient processing and management of EDD and ODD cases.
Demonstrate your analytical and investigative skills to assess and mitigate risks associated with High Risk customer profiles.
Showcase your ability to interpret and analyse financial statements, transactions, and other relevant data to make informed decisions.
Conduct thorough and accurate assessments, identifying risks and relevant documentation.
Demonstrate a high level of Problem-Solving skills, continuou
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
