IT Service Engineer (12m FTC)

Who we are

TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin.

Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning.

We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?

Description

We're looking for an IT Service Engineer to join our close-knit IT team in Milan. Reporting to the Senior IT Manager, you'll be part of a team of four, providing hands-on IT support to all TrueLayer staff — technical and non-technical — through our Freshservice helpdesk.

This is a varied, high-ownership role that sits at the heart of how our people work. From keeping documentation sharp and onboarding new joiners smoothly, to managing office infrastructure and resolving day-to-day issues, you'll have real impact from day one. Based in Milan with a hybrid working model (3 days per week in the office), you'll be a visible and valued presence for our on-site teams.

What we expect from you as an IT Service Engineer

Keep our documentation in Notion up-to-date.

Play a key role in the IT onboarding experience of new joiners at Truelayer, as well as streamlining the